JB.COM Self-Exclusion – take control of your gaming access
The JB.COM Self-Exclusion tool allows registered users to voluntarily restrict or fully block access to their account for a defined period. It is available directly through the account settings and takes effect immediately upon activation. Use the Self-Exclusion tool now to apply a firm limit on your account access and remove gambling from your daily routine.
How JB.COM Self-Exclusion Works for Account Restrictions
Self-Exclusion on JB Casino is a voluntary account restriction that the player activates from within the Responsible Gaming section of their account settings. Once confirmed, the restriction takes effect immediately and cannot be reversed before the chosen period ends – including through the support team.
During Self-Exclusion:
- Login to the account is blocked – the player cannot access the lobby, place bets, or use the balance;
- New deposits are not accepted;
- Attempting to register a new account during an active exclusion is a breach of platform terms – any new account detected will be closed.
Self-Exclusion is not a temporary pause with optional early cancellation. The restriction is fixed for the period selected. This design prevents the exclusion from being overridden during a moment of impulse, which is one of the key risks it is designed to guard against.
What Self-Exclusion Options Are Available on JB.COM
JB.COM offers two categories of voluntary restriction:
Time-Out (short-term pause):
- 24 hours;
- 7 days;
- 30 days;
- 90 days.
Self-Exclusion (long-term block):
- 1 year;
- 3 years;
- 5 years;
- 10 years;
- Permanent (lifetime exclusion).
The difference between a Time-Out and Self-Exclusion extends beyond duration. During a Time-Out, the player retains the ability to log in for the sole purpose of withdrawing an available balance. During Self-Exclusion, login is fully blocked. Players who want to withdraw funds should do so before activating a Self-Exclusion, or contact rg@jb.com before confirming the exclusion to arrange withdrawal.
What Happens During JB.COM Self-Exclusion Period
Once Self-Exclusion is active, all gambling-related functions on JB slot casino and every other section of the platform are suspended for the full duration of the chosen period.
Specific effects during the exclusion period:
- Account access is fully blocked – login is not available from any device or browser;
- All marketing, promotional, and bonus communications are stopped for the duration of the exclusion;
- Sports betting, casino, live dealer, and JB Originals are all inaccessible;
- Any balance held in the account at the time of exclusion remains frozen and is not forfeited – it becomes accessible once the exclusion period ends and the account is reactivated.
After the exclusion period expires, the account is not automatically reactivated for gambling. The player must take a deliberate step to reinstate access, which provides an additional pause before returning to play.
FAQ
Log in to your account, go to Settings, open the Responsible Gaming section, select Self-Exclusion, choose a period, and confirm. The restriction applies immediately. If you cannot access your account, contact rg@jb.com or Live Chat and the support team will process the exclusion after verifying your identity.
No. Once a Self-Exclusion period is confirmed, it cannot be shortened or cancelled under any circumstances, including by contacting support. The chosen period runs to its full duration before account access is restored.
Active bonuses and any associated wagering requirements are cancelled when Self-Exclusion is activated. Bonus balances are not retained for use after the exclusion ends.
No. All promotional and marketing communications are stopped as soon as the exclusion is activated. They do not resume automatically when the exclusion ends – the player controls notification preferences through account settings after reactivation.
JB.COM’s responsible gaming team is available at rg@jb.com. Independent support is also available through Gambling Therapy (gamblingtherapy.org) and GamCare (gamcare.org.uk), both of which offer free and confidential assistance without requiring a JB.COM account.
