
Key Takeaways
The JB.COM Privacy and Cookie Policy explains how JB.COM collects, uses, protects, and shares personal data when users interact with its services. The policy covers account registration, identity verification, gaming participation, regulatory compliance, payments, marketing communications (where opted in), cookies and user rights. Specific privacy, cookie, security and compliance processes are described – not general assurances. Read the full Privacy Policy on JB.COM to understand how your data is handled.
JB.COM collects two categories of data: Personal Data provided directly by the user, and Usage Data gathered automatically during platform interaction.
Personal Data includes: email address, first and last name. Usage Data collected automatically covers:
On mobile devices, additional data may be collected automatically: mobile device type, unique mobile device ID, mobile operating system and mobile

JB Casino processes personal data for the following purposes:
Marketing communications are sent only where the user has opted in. Consent can be withdrawn at any time, so marketing messages are not a required or permanent part of holding an account. Data use rules remain the same for JB Game APK users and players accessing the platform from desktop.
JB.COM uses two groups of cookies: cookies set by JB and cookies set by third parties. Cookies serve four purposes: keeping users signed in, tailoring information to user preferences, gathering usage data and personalizing content. Cookies on JB.COM do not store personally identifiable information.
Third-party tools referenced in the official cookie section:
Users can manage cookie preferences through browser settings. Sport and casino sections of the platform operate under the same cookie framework described in the official Cookies Policy.
JB Casino describes the following technical and organizational measures for protecting personal data and infrastructure:
Data protection measures:
Server protection measures:
These measures reduce risk but JB.COM does not claim that data breaches are impossible. The described controls represent current technical safeguards applied to platform infrastructure.
Users of JB.COM have the right to request access to, correction of, or deletion of their personal data. A deletion request can be submitted through the platform’s support channels. However, the request may not be fulfilled if JB.COM has a legal obligation to retain the data – for example, under AML/CFT requirements or regulatory compliance rules.
On data sharing: JB.COM states it does not sell or rent personal data. Limited sharing with trusted third-party providers may occur where necessary for platform operation or to meet legal obligations. This includes service providers supporting payments, identity verification and platform infrastructure.
For data-related requests, users can contact privacy@jb.com. For general account questions, support@jb.com handles standard inquiries.
The Privacy Policy at JB.COM does not operate in isolation. At registration, clicking “I Agree” constitutes acceptance of the Terms of Service, Privacy Policy, Cookies Policy and other applicable platform rules simultaneously. These documents are interconnected: KYC verification follows rules described in both the Privacy Policy and AML Policy; account activity is governed by Terms of Service which also reference privacy and data obligations.
Terms of Service specify that the platform is not intended for users under 18 or for users in jurisdictions where online gambling is restricted. Privacy rules apply within this framework: data collected during registration and verification is processed in compliance with both the platform’s legal obligations and the user’s rights under the applicable policy.
Privacy rules, responsible gaming tools, KYC checks and Terms of Service together form the compliance framework that governs every account on JB.COM.
JB.COM states that it does not sell or rent personal data. Limited sharing with trusted third-party providers may take place to support platform operations – such as payment processing, identity verification and infrastructure services – or to meet legal obligations. This is described in the Data International Transfer section of the Privacy Policy.
Marketing messages from JB.COM are sent only where the user has opted in. Consent can be withdrawn at any time by contacting support@jb.com or updating communication preferences in the account settings. Withdrawal of marketing consent does not affect the account or access to platform services.
When the platform is accessed through a mobile device, JB.COM may automatically collect the mobile device type, unique device ID, mobile operating system and mobile browser type, in addition to standard Usage Data. This applies to both the Android APK app and the iOS adaptive web version.
JB.COM retains personal data for as long as it is needed to provide the service or meet legal obligations. Data linked to AML/CFT compliance, KYC verification or regulatory requirements may be kept for defined periods under applicable law, even if the account is closed. Specific retention periods are described in the Privacy Policy.
Privacy-related inquiries and data deletion requests should be directed to privacy@jb.com. For general support, users can contact support@jb.com or use the 24/7 Live Chat on the official JB.COM site. The Help Center also contains FAQ sections covering KYC Policies and Privacy Policy in detail.